Alexandria Water Company شركة مياه الشرب بالإسكندرية
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125 alexwater@alexwater.com.eg

Frequently Asked Questions

You can apply for a new subscription by visiting the nearest water company branch with the required documents.

You can pay via Fawry, banks, electronic payment machines, or through the Qeraaty app.

In this case, you will be billed based on the actual reading recorded by the replaced meter, compared to the actual billing amount. A deduction or addition note will be made for the difference between the average billing amount when the meter was stopped and the actual reading after the meter was replaced.

You must go to the branch to which the apartment belongs inform the branch management of this and complete a closed unit declaration.

Most high water bills are caused by leaking home water valves: Make sure the home water valve is closed. Also, check that there are no leaks in the pipes between the meter and other connections, such as the water heater and water filter unit.

The extra meters represent a control difference, which is the extra meters between the sum of the readings of the sub-meters and the main meter, in the case that each apartment connected to the main meter has its own sub-meter, where the control difference is distributed equally among the sub-meters.

You can call the hotline 125, report via the Qeraaty app, or visit the nearest branch.

You can submit a complaint through the hotline 125 or through the website.

You can submit a complaint through the hotline 125 or through the website.

The relevant branch is notified so that the meter can be inspected and replaced.

You should go to the engineering department at your local branch and report the leak, taking a receipt stub with you, or call the hotline 125.

You must go to the branch office that serves your apartment to have a separate meter installed for it. This applies if there is a connection for the upper floors, starting from the fourth floor. In this case, the meter will be installed using the standard procedures. If there is only one main connection for the building, the owner must install a connection for the upper floors before starting the procedure for the separate meter.

The unusual color is usually caused by air bubbles in the water; this poses no health risk. Wait a short while, and the water will clear up. If the color persists, please call the hotline at 125.

Most hot water smells bad if it's not your water heater, especially if your cold water smells fine. Make sure your water heater's temperature setting is correct as indicated in its manual.

Most water discoloration or change in color is caused by natural factors, organic changes occurring in the water, or organic reactions within the pipes. Therefore, water pipes should be disinfected using sodium.

Tap water and bottled water must meet high standards of quality. Tap water requires more precise standards and processes to reach the tap. Some consumers prefer tap water, while others prefer bottled water, depending on their health needs.

Still have questions?

Our customer service team is ready to answer your inquiries 24/7.

Hotline 125 Contact Us