Community Engagement at the Alexandria Drinking Water Company
The Alexandria Drinking Water Company places great importance on community engagement. It has established a specialized department to serve as a liaison between the company and civil society (NGOs, charitable organizations, and community entities). The aim is to promote sustainable development, build trust, and work towards providing clean and safe drinking water, especially to the most vulnerable areas and families, through effective partnerships.
First: Objectives of Community Engagement
To enhance cooperation with civil society to deliver water to the most vulnerable areas and families.
To gain community support for the implementation of drinking water projects to ensure their sustainability.
To encourage and empower civil society to play a more active role in supporting national projects.
To increase the capacity to provide services to the largest possible number of citizens.
Second: Tools and Mechanisms
The department relies on a set of models and tools approved by the Holding Company for Water and Wastewater to implement and document its work. Among the most prominent are:
Field Surveys
To collect and analyze data directly from residential areas and villages to identify the most vulnerable families.
Supporting other sectors with important data such as:
Number of illegal connections
Number of homes, commercial and industrial establishments
Population
A field survey was conducted in 21 villages in Alexandria Governorate:
Badwan, Al-Sharika, Lashin, Qardahi, Mirza Al-Sughra, Mirza Al-Kubra, Nasr Saleh, Yahya, Al-Tawfiqiyah, Al-Sa'ayda, Khattab, Al-Sheikh Al-Sughra, Al-Sheikh Al-Kubra, Al-Zuhur, Al-Rawda, Karmala, Kazoulia, Hawd 9, Raslan, Al-Hajj Muhammad, and Al-Hilaliyah.
Case Research
A case study was conducted for the targeted families to verify their eligibility according to the approved model.
The research was carried out by a specialized, trained team.
More than 30,000 case studies were conducted in various areas and villages of Alexandria Governorate.
3 Cooperation Protocols
56 cooperation protocols were signed with associations and civil society organizations.
This reflects the company's commitment to social responsibility and its social role alongside its service role.
Third: Tangible Achievements on the Ground
✅ Connecting Water to Needy Families
Water was connected to 22,140 of the most vulnerable families.
Civil society contributed EGP 87,119,205 to support these families.
Achieved Goals:
Alleviating the suffering of vulnerable families by providing safe household water connections.
Improving public health and reducing reliance on unsafe water sources.
Achieving social justice in service distribution.
Supporting national initiatives such as the Decent Life Initiative for rural and marginalized areas.
✅ Extending Water Networks to the Poorest Areas
261 water lines were laid.
The total length of the projects exceeded 55 km with varying diameters.
This represents one of the most important pillars of the company's strategy to achieve sustainable development and improve the quality of life in deprived areas.
Fourth: Civil Society Committee
The Civil Society Committee is an effective mechanism for supporting the community participation system. It acts as a direct communication bridge between the company and civil society and contributes to:
Strengthening community partnerships.
Coordinating efforts to serve common interests.
Supporting development plans within the governorate.
Fifth: Automating Community Engagement Activities
In line with the state's drive towards digital transformation, and under the supervision of the Holding Company for Water and Wastewater, the DROPS program was implemented as an electronic system for managing and monitoring community engagement activities.
The administration has begun:
Entering and documenting all activities and projects.
Unifying databases.
Improving performance efficiency.
Enhancing transparency and accuracy in monitoring.
