Questions about bills
Most of the reasons for the high bill are caused by a leaking home valve: Make sure the home valve is closed. Make sure that the pipes between the meter and the rest of the connections do not have leaks, such as the water heater and filter unit.
You must go to the branch to which the apartment belongs, inform the branch management of this, and make a declaration that the unit is closed
The branch to which it belongs will be notified so that the meter can be checked and changed
The extra meters represent the control difference, which is the extra meters between the total reading of the sub-meters and their public meter, in the event that each apartment connected to the public meter has a special sub-meter, where the control difference is distributed equally among the sub-meters..
In this case, you will be charged for the actual reading recorded by the meter that was changed and compare it to what was actually billed for, with a note made for the discount or addition to the difference between the reading that is billed for on average in the event that the meter stops and the actual reading after the stopped meter is changed.
Questions about water quality
The different color usually appears due to air bubbles present in the water. This does not pose any health risk Wait a little while and the water will become clear. If this color does not disappear, please call the hotline 125.
Most of the reasons for the smell of hot water are caused by your heater, if the cold water smells good, and you must make sure to set the temperature indicator in the heater as shown in its catalog.
Most of the causes of water change or discoloration are caused by natural things, organic changes that occur in the water, or organic reactions in the pipes. Therefore, water pipes must be disinfected using sodium.
Tap water or bottled water must reach high efficiency levels, and tap water requires more precise standards and things in order for it to reach the tap. Some consumers prefer tap water and others prefer bottled water according to their health needs.
Questions about meters
You must go to the engineering branch and report the leak, taking a bill stub with you, or call the hotline 125.
You must go to the branch to which the apartment belongs to make a sub-meter for the apartment in the event that there is a connection to the upper floors, which starts from the fourth floor. In this case, the meter is installed according to normal procedures, and in the event that there is one public connection to the property, the owner is required to make a connection to the upper floors before starting the metering procedures. Sub