The 125 mobile application provides several advantages, the most important of which is identifying information and news related to the drinking water and sanitation sector, sending notifications to citizens when downloading the application on how to rationalize consumption and maintain sewage networks, sending notifications of planned and unplanned maintenance work, and knowing the timing of water outages to alert Citizens manage their water needs, receive citizens' complaints and respond to them, and the possibility of photographing the place of complaint or breakage and sending it through the application.

It allows the citizen to add the meter reading and upload the image of the meter, which ensures the accuracy of the readings and accounting for the actual consumption, eliminating the problem of accumulating readings, and making sure that the bill reflects the actual consumption.