A field tour of branches, cranes and customer service centers.

Mr. Engineer Ahmed Jaber, Chairman and Managing Director, toured the El Dekheila, Kilo 21, and Abu Talat lifts, during which he was assured of the replacement and renewal process and the workflow, as well as the water pressure and maintenance work, and recommended overcoming obstacles and resolving problems. first in order to avoid the occurrence of crises.

His Excellency also visited the branches and customer service centers of Al-Wardyan, Al-Ajami, Al-Sahel and October to follow up the collection work, expedite the installation of prepaid meters and change the idle and suspended meters with new ones. He also recommended quickly responding to citizens’ complaints and ending their procedures as soon as possible.

This comes out of the company's keenness to hold citizens accountable for actual consumption and in line with the state's plan to rationalize water consumption and reduce waste.