A workshop and cooperation between the Sharkia Water and Wastewater Company and the Alexandria Water Company, and benefiting from the latter’s experiences to obtain the ISO certificate.
Based on what was agreed upon between
Mr. Major General Engineer/Sherif Ibrahim Fares
Chairman of the Board of Directors of the Eastern Water and Sanitation Company..
And Mr. Engineer Ahmed Jaber
Chairman of the Board of Directors of Alexandria Water Company
To exchange experiences between the two companies and benefit from the distinct aspects of each of them.
This cooperation is an example of what is happening between the subsidiary companies of the Holding Company to achieve permanent excellence.
The Sharkia Company received a work team from the Alexandria Water Company
delusion:
Dr.. Essam Ahmed Mahmoud Abdel Majeed
General Manager of the Technical Office
M. Nabil Youssef Ismail
Information systems specialist in the technical office
M. Mustafa Mohamed Abdel Hamid Morsi
Director of Quality Assurance Department in the Technical Office
a. Badr Muhammad Saber Badr
General Manager of Customer Service
a. Ahmed Khamis Othman Ahmed
Director of the hotline reporting department
a. Ahmed Salem Anwar Muharram
Head of the Evaluation and Performance Development Department at Customer Service
a. Karim Sayyed Hassan Rayan
Customer Service Specialist
This was to study and develop action plans to obtain ISO in the various departments of the Sharkia Company, as the Alexandria Company showed remarkable excellence in this aspect.
It is worth noting that this is not the first time that this cooperation has occurred between the two companies, as it has taken place before in many other fields and in cooperation with the Alexandria Drainage Company as well, such as the industrial sanitation and commercial sectors.
Mr. Major General Engineer/Sherif Fares confirmed
Chairman of the Board and Managing Director
Such cooperation would raise the morale of the company’s employees, motivate them to work, in addition to encouraging them to assist in the periodic internal audits of the implemented system, and this in turn contributes to their reaching the best level, making them aspire to obtain the ISO certificate and even maintaining the certificate that they obtain. It is granted to them, in addition to their reassurance that they are working within a documented system that is far removed from traditional social work.