Head of Alexandria Water and Commercial Sector and discussing ways to develop the customer service system

Engineer Ahmed Jaber, Chairman of the Board of Directors and Managing Director of the Commercial Sector, met with Dr. Amir Hijab, Head of the Commercial Sector, and in the presence of the General Managers, Branch Directors and Agents, and Directors of Audit Departments, in the meeting room of Al-Mansheya Station (2)...

The meeting discussed the process of development, providing the best services to the public, and overcoming all obstacles that may face the Collection, Arrears, and Contracts Department on the sub- and general meters to advance the commercial sector and collect the company’s dues and arrears.

Engineer Ahmed Jaber also recommended setting the necessary controls to develop and improve the performance of all branches and customer service outlets in dealing with the public and providing the highest levels of service to reach customer satisfaction as a main goal for advancing the automated system to advance it and raise employee efficiency to the highest levels.

Engineer Ahmed Jaber Ali confirmed the use of “hand held” devices to support the meter reading system and hold the subscriber accountable for his actual consumption. The device is also monitored by the company to know the location and timing of the meter reader’s presence, which allows the company to accurately monitor the reader’s performance, the progress of the daily collection process, and ensure the performance of his work. To the fullest.

His Excellency also thanked the engineering sector for the fruitful cooperation between it and the commercial sector to achieve customer satisfaction, and for working hard to complete all the problems of the blocked meters, installing and changing the damaged public and sub-meters to reduce wasted water, and collecting the company’s arrears and dues according to the state’s directives to ease the burden on citizens and be careful. The citizen will not be charged any additional costs.